TERMS, CONDITIONS & POLICIES

PAYMENTS
  • A $600 deposit is required at the time of booking a Sangsurya Signature Retreat to secure your reservation.

  • The balance of payment is required 21 days or less prior to arrival.

  • Your deposit and/or balance of payment is non-refundable but transferable for use within 12 months if 21 days’ notice is given prior to arrival date.

  • Reservations cancelled within 21 days of arrival will incur a 50% cancellation fee.

  • Reservations may be transferred to another person to be used within 12 months if advised 21 days in advance of arrival.

  • Credit card details are required as surety upon check-in. Payment of additional massages/treatments during your stay must be finalised prior to departure.  

  • If you are unable to attend the retreat due to government restrictions imposed, or evidence of COVID-19 contraction can be provided, we will provide a credit for you to attend the retreat at a later date within 12 months at no charge.

  • Airfares, travel insurance, airport transfers and any extra massages or spa treatments are not included.

 
INFORMATION WE COLLECT FROM YOU
  • In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

  • Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

  • You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

 
HOW WE USE YOUR INFORMATION
  • Personally Identifiable Information: we use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

  • Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

  • Non-personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

  • Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
     

STORAGE AND SECURITY OF YOUR INFORMATION
  • We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

  • To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

  • We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

  • In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

 

COOKIES AND PIXELS
  • A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

  • Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

 

SHARING YOUR INFORMATION WITH THIRD PARTIES
  • We do not and will not sell or deal in Personal Data or any customer information.

  • Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

 

DISCLOSURE OF YOUR INFORMATION
  • We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of www.sangsurya.com.au, our customers or third parties.

  • If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances. 

 

LINKS TO OTHER WEBSITES
  • This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
     

PRIVACY
  • We collect your name and personal details during the booking process for the Sangsurya Signature Retreats. We retain these details securely as a part of our customer records. We do not sell, give or share this data to any other person or organisation.

  • We destroy your card details once your deposit and balance payment is made over the phone.

  • We recognise that your privacy is very important to you. We are committed to protecting the privacy of your personal Information in accordance with the Federal Government Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act, 2001). The Privacy Act details National Privacy Principles that set minimum standards for how private sector organisations should collect, use, disclose, keep secure and provide access to Personal Information.

 

If you have any questions regarding our policies, please contact us at office@sangsurya.com.au

 

 
CHANGE IN PRIVACY POLICY
  • As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

 

CONTACT US
  • If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at office@sangsurya.com.au and we will respond within 48 hours.

 

Please note: Instruction in Yoga and Qigong is not a replacement for medical advice, diagnosis or treatment of health conditions. If you have an acute or chronic ailment please seek medical attention from a qualified doctor. Some Yoga and Qigong exercises may not be suitable for everyone. If you are unsure about the suitability of Yoga or Qigong for you please contact us.

If you have any injuries or medical conditions that you think may affect your ability to participate, please consult with your medical practitioner first.

 

I understand and agree that:
  • The techniques and exercises presented in classes, sessions, retreats and workshops at Sangsurya Retreat Centre are in no way intended as a substitute for medical, nutritional or psychological counselling.

  • Instruction and training in the arts of Yoga, Tai Chi, Qigong, Body Psychotherapy or Martial Arts does not provide replacement for medical advice, diagnosis or treatment of pathological conditions. If I have an acute or chronic illness, disease or health condition, I should seek medical attention from a qualified doctor.

  • Some Yoga, Tai Chi, Qigong, Body Psychotherapy and martial arts techniques or exercises may not be suitable for everyone. If I am unsure about any of the techniques or exercises, or if I have any injuries, physical or mental health issues or medical conditions that I think may affect my ability to participate in any of the programmes or activities at Sangsurya Retreat Centre, I should consult my medical practitioner or health care provider first.

  • Some Yoga, Tai Chi, Qigong, Body Psychotherapy and martial arts exercises are not suitable for pregnant women. If I have specific health-related questions, I should call my medical practitioner or other health care provider.

  • Medical history forms are to be completed upon registration. If I am pregnant or have any injuries, physical or mental health issues or medical conditions that may affect my ability to participate in physical exercise I will advise beforehand (at the time of registration) so you can assess my situation.

  • Exercise and health are matters that vary from person to person. I understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If I engage in this exercise or exercise program, I agree that I do so at my own risk, are voluntarily participating in these activities, assume all risk of injury to myself, and agree to release and discharge Sangsurya Retreat Centre, all its instructors, commentators and anyone associated with the www.sangsurya.com.au website from any and all claims or causes of action, known or unknown.

  • While the instructors will take all due care of me throughout a class, session, retreat or workshop, they are in no way responsible for any injuries or illnesses which may be incurred.

  • When attending an overseas class, session, retreat or workshop, I am required to take out travel insurance to cover the event of having to withdraw due to injury, accident, illness, medical emergency or need for medical treatment. My travel insurance must completely cover all medical treatment and care given, as well as any accommodation and travel expenses incurred.

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©2020 by Sangsurya Retreat Byron Bay Australia